Zack Nash

In addition, over the next two years, with our full support, Zack will be working on gaining his Customer Service Practitioner Level 2 Apprenticeship. During the course, Zack will learn how a Customer Practitioner is responsible for providing high-quality service to customers, delivered from the workplace, digitally, or by going out into the customer’s locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, support, meet and greet, sales, fixing problems, aftercare, service recovery, or gaining insight by measuring customer satisfaction. Phew!